Tee & Torque Limited

Last updated: December 2024

1. Introduction

Tee & Torque Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website at https://teeandtorque.co.uk and our services.

Data Controller: Tee & Torque Limited

Company Number: 16915077

Registered Address: Basement Flat, 58 Goldstone Villas, Hove, England, BN3 3RS

Contact Email: ollie@teeandtorque.co.uk

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including: name and contact details when you submit a contact form or create an account; email address when you subscribe to our newsletter; payment information when you make purchases (processed securely by Stripe); content you post, including comments and images of cars; and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we automatically collect: device information (browser type, operating system); IP address and approximate location; pages visited and interactions with our website; and referral source. This information is collected via cookies and similar technologies (see Section 6).

3. How We Use Your Information

We use your personal data for the following purposes:

To provide our services: Processing memberships, event bookings, and merchandise orders.

To communicate with you: Responding to enquiries, sending order confirmations, and providing customer support.

To send marketing communications: With your consent, sending newsletters and promotional content via Mailchimp.

To improve our website: Analysing usage patterns to enhance user experience.

To comply with legal obligations: Meeting regulatory and legal requirements.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contract: Processing necessary to fulfil our contract with you (memberships, orders, events).

Consent: Where you have given consent (marketing communications, third-party data sharing).

Legitimate interests: To improve our services and website functionality.

Legal obligation: Where required by law.

5. Sharing Your Information

We share your data with the following third parties:

Stripe: Payment processing. Stripe’s privacy policy: https://stripe.com/privacy

WooCommerce: Order management and fulfilment.

Mailchimp: Email marketing and newsletters. If you opt in to third-party marketing, your data may be shared with Mailchimp’s partners. Mailchimp’s privacy policy: https://mailchimp.com/legal/privacy

Google Analytics: Website analytics. Google’s privacy policy: https://policies.google.com/privacy

Meta (Facebook): Advertising via Facebook Pixel. Meta’s privacy policy: https://www.facebook.com/privacy/policy

We will never sell your personal data. We may disclose your data if required by law or to protect our legal rights.

6. Cookies

Our website uses cookies and similar technologies:

Essential cookies: Required for the website to function (e.g., shopping cart, login sessions).

Analytics cookies: Google Analytics to understand how visitors use our site.

Marketing cookies: Facebook Pixel to measure advertising effectiveness and deliver relevant ads.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy: account data is retained while your account is active; transaction records are retained for 6 years for legal and tax purposes; marketing data is retained until you unsubscribe; and website analytics data is retained for 26 months.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of your personal data.

Right to rectification: Request correction of inaccurate data.

Right to erasure: Request deletion of your data in certain circumstances.

Right to restrict processing: Request limitation of how we use your data.

Right to data portability: Receive your data in a structured, machine-readable format.

Right to object: Object to processing based on legitimate interests.

Right to withdraw consent: Withdraw consent for marketing at any time.

To exercise these rights, contact us at ollie@teeandtorque.co.uk. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption for data transmission, secure payment processing via Stripe, and regular security reviews. However, no method of transmission over the internet is 100% secure.

10. International Transfers

Some of our third-party providers (such as Stripe, Mailchimp, and Google) may transfer your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

11. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

14. Contact Us

For any questions about this Privacy Policy or your personal data:

Email: ollie@teeandtorque.co.uk

Phone: 07909 503487

Address: Basement Flat, 58 Goldstone Villas, Hove, England, BN3 3RS